As a global leader in phonetic speech analytics technology, Aurix works with our partners to create innovative applications.
Aurix enhances effectiveness of leading search software
Specialist speech technology provider Aurix is today launching the latest version of its Gopher-it™ call centre speech search and analytics software designed to improve the customer call experience.
Gopher-it 1.1™ not only enables contact centre call analysis, helping to identify good and bad practice and improve business performance, but this updated version also offers increased processing speeds.
Gopher-it 1.1 is also capable of out-of-the-box contact centre and business metric reporting, thanks to its enabled analytics. Speech analytics findings can then be integrated into existing work flows, allowing changes to be implemented into business systems, saving both time and money.
Darren Standing, vice president of products and marketing at Aurix comments; “We are extremely pleased with gopher-it 1.1™. Gopher-it™ was designed specifically for call centres to quickly analyse a set of call recordings for valuable business, market and competitive information. Following feedback from existing customers and some development work internally, we have enhanced the offering further.
“At Aurix we are dedicated to extending the capabilities of speech analytics and data mining and continue to work with partners and customers to develop innovative business applications to ensure our software meets current industry needs.”
Further information on the gopher-it™ software is available here.
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