As a global leader in phonetic speech analytics technology, Aurix works with our partners to create innovative applications.
Aurix and CallCopy partner to enhance speech recognition offering
Speech analytics technology specialist Aurix has announced a partnership with US-based call recording and contact centre solutions company CallCopy. The partnership allows CallCopy’s customers to take advantage of improved levels of customer service thanks to a built-in phonetic speech search capability.
The functionality enables CallCopy’s customers to effectively monitor customer calls for compliance and adherence to corporate guidelines using speech analytics, search recorded call data and quickly produce analysis reports, a vital way of evaluating service quality provision.
The partnership will also expand Aurix’s global presence through CallCopy sales distribution across North America, Latin America, Europe, the Middle East and New Zealand.
Peter Rogers, CEO at Aurix says, “Recorded call data is of immense value to businesses but can often be time consuming to sift and analyse. Our software combats this by providing call centre managers with a quick and effective way of searching this data.
“Having the ability to gain access to pertinent information on agent performance, sales opportunities and customer satisfaction issues, means managers can use this information to help improve business performance”.
Ray Bohac, CEO at CallCopy adds, “We are really pleased to be able to offer our global customers this fully integrated speech analytics function in our suite of products, to help them improve their customer service and effectiveness.
Read more about CallCopy here.
Media, e-Discovery & forensic data search
Talk to our experienced consultants today to release the maximum value from your speech analysis applications.
