As a global leader in phonetic speech analytics technology, Aurix works with our partners to create innovative applications.
Speech Analytics: A Top Tip for Call Centre Training
Call Centre Helper's top tips for agent training includes the use of speech analytics to indentify training opportunities.
Phonetic speech search technology can be used on agent interactions to identify specifc issues within a call.
Large volumes of calls can be analysed to identify calls with specific issues and to discover trends across the call centre.
Call Centre Helper put together a list of 44 top tips for agent training, ours plus many more are available online.
See them all at Call Centre Helper.
Media, e-Discovery & forensic data search
Talk to our experienced consultants today to release the maximum value from your speech analysis applications.
