The Company
Partnerships
As a global leader in phonetic speech analytics technology, Aurix works with our partners to create innovative applications.
Demonstrations
18-Nov-2009

Speech Analytics: A Top Tip for Call Centre Training (copy)

 Call Centre Helper's top tips for agent training includes the use of speech analytics to indentify training opportunities.




 16-Oct-2009

Aurix welcomes a royal visit

 Aurix welcomed the Duke of York to the Malvern Hills Science Park on Friday 16th October.




 3-Sep-2009

Technology Strategy Board Investment

 Aurix is to lead one of the nine large scale research and development projects to be supported by the Technology Strategy Board.




 26-Jun-2009

Mining for Gold

 Valuable customer insights often lie buried amongst the mass of stored interactions that exist in contact centres. Often, golden nuggets of information lie undiscovered; missed opportunities pass by un-noticed. But, how do you search through the mountains of archived data to find that crucial information? Aurix Products and Marketing Director, Darren Standing, explores the issue.




2-Jun-2009

Aurix and ComputerTel partner to offer next step in call recording and speech analytics

 02 June 2009 - Speech technology specialist Aurix is today announcing a partnership with ComputerTel, providers of call recording and quality monitoring software. The partnership enables ComputerTel to offer phonetic audio search technology and a comprehensive means for contact centres to record, monitor and perform speech analytics on call recordings.




 28-Apr-2009

Aurix survey names biggest call centre frustrations

 Poor communication and an inability to deviate from the script have been named as the biggest consumer frustrations with call centre agents, in a survey conducted by speech search specialist Aurix. Less than two per cent of respondents said that they were happy with their call centre interactions.




 28-Apr-2009

Aurix bolsters its ranks for busy time ahead

 Audio search company, Aurix, is strengthening its team for what is anticipated to be a busy year ahead. David Knowles has been appointed as Director of Operations, whilst James Kirby has been appointed to Chief Technical Officer.




15-Apr-2009

Aurix contributes to Future Focus: Business Technology white paper

 The Telegraph Business Club, in association with IBM, provide a snapshot on how electronic intelligence in expanding beyond computing, in the publication of Future Focus: Business Intelligence.




 9-Apr-2009

Google drives developments in Speech Technology

 Aurix CEO, Peter Rogers, considers the impact of Google audio search.




 2-Feb-2009

Aurix to participate in CC & CM Exec Forum

 Aurix will participate in Call Centre & Customer Management Executive Forum 2009 aboard the Oriana from 6th to 9th May 2009.
Data Search
Media, e-Discovery & forensic data search
Talk to the Experts
Talk to our experienced consultants today to release the maximum value from your speech analysis applications.